Overview

All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK on 13 June 2014 (replacing the Distance Selling Regulations). 

These regulations outline the various rights consumers have when it comes to cancelling orders which aren’t required. However, exemptions exist for tailor-made or personalised items. As all of our prints and cards are created on-demand, this means that we are unable to cancel, return or refund items once an order has been forwarded for processing with our supplier, unless there is a fault or defect with the product.

Cancellations

You may cancel your order provided we have not initiated production. To do so please notify us by sending an email to alynfenn.org@gmail.com as soon as possible. If we have not sent your order for processing we will cancel it and initiate a refund. If the order has been sent for processing we will unfortunately be unable to cancel it or offer a refund.

Returns and Refunds

As noted above we are unable to offer returns or refunds unless there is a defect with the product. If you have reason to believe that there is a defect with the product you received please send details by email to alynfenn.org@gmail.com as soon as possible.